Privacy Policy
Plain-language summary of what we collect when you book and drive an eVans van, why we collect it, and the control you have over it. No surprises, no selling your data.
Template policy — have it reviewed by counsel before launch.
What we collect
We only collect what we need to rent you a van and keep the road legal. That means:
How we use it
Straightforward: to run your rental and to be a real business you can reach.
Payment & card data
Your card details go straight to our PCI-compliant payment processor. eVans BC never sees or stores your full card number, CVV, or expiry — we only keep a secure token the processor gives us so we can charge the rental and refund your deposit. If you have a dispute about a charge, the processor's protections apply alongside ours.
The refundable $300 deposit is authorized against your card and released after the van is returned and checked. We don't keep the card on file beyond the processor token tied to your booking.
Cookies & analytics
We use a small number of cookies to keep you signed in, remember your booking in progress, and understand which pages people actually use. Our analytics are aggregated — we're counting trends, not tracking you across the web. You can clear or block cookies in your browser; some booking features may not work without them.
Data sharing
We do not sell your personal information. Full stop. We share data only with the service providers we need to run the rental — our payment processor, our insurer, and the tools that send your booking confirmations. Those partners are bound to use your data only for the service they provide to us. We may also disclose information if the law requires it (for example, a valid request from authorities after an incident).
Your rights
Under BC and Canadian privacy law, you can:
Email privacy@evrentalcanada.com and we'll respond within 30 days. We may need to verify your identity first.
Retention
We keep your booking and rental records for as long as needed to run your account and meet our tax, insurance, and legal obligations — typically a few years after your last rental. Licence verification details are kept only as long as required for the rental and any related claim, then securely deleted. After that, we delete or anonymize what we no longer need.
Contact us
Questions about your privacy, or want to exercise any of the rights above? Reach our privacy contact directly.
The short version
Booked already? Manage your rental and details from your dashboard.
Ready to roll, BC?
Charging included, 24/7 roadside, and free cancellation up to 24 hours before pickup.